Terms and conditions

Prices:
All prices are in Euro and including danish vat of 25%, unless otherwise stated.

Payment:
Stella Noves Webshop accepts payment by Dankort/Visa, Maestro (3D), Visa - Elektron, American Express, Mastercard, Visa, JCB. Payment will be debited and cleared from your account, on dispatch of the goods. Stella Noves Webshop encrypts all information with SSL (Secure Socket Layer) which means, that unauthorized persons will not be able to read your account number or other information during transaction trough PBS. We reserve the right to have the total amount of the order paid by bank transfeer to Sydbank, Denmark. The order will be shipped upon receipt of payment.

Delivery charges:
Delivery out of Denmark with UPS from 9 Euro. FREE DELIVERY on orders from 139 Euros of purchase (Depending on delivery country)

Delivery:
Stella Noves Webshop will deliver to you within 1-5 weekdays. We take the liberty of sold out goods and delayed delivery time from our suppliers.

Defect Items:
As a customer you have the right to return items with manufacturing defect. Items will be accepted if the goods are sold and delivered with defects that appears, within a period of 2 years. The defect items must be due to material or manufacturing defects.

Cancellation and returns:
We offer you 33 days to regret your purchase. If you regret your purchase in full, we will return the amount of the goods and delivery cost. We do not pay the return freight.

Any dispute between FashionShopping and the customer is subject to Danish law.

Return of goods:
Items must be returned to the following address:

Fashionshopping
Niels P Thomsens Vej 3
7500 Holstebro
Denmark

Please be noted we do not accept parcels returned by cash on delivery (COD).

On returning defect items please state clearly the reason, this will enhance the process. The parcel must contain a copy of the invoice/order confirmation. Please always send your package return as a track and trace delivery. Tracking will then be possible and waives any doubt that the parcel has been received by Stella Noves Webshop.

How to submit a complaint

Did we not live up to your expectations? If so, please contact Stella Nova first, and we will do everything we can to resolve your issue.

A complaint about a product or service purchased from us can be submitted to the Competition and Consumer Authority .

Please Submit your complaint here - http://ec.europa.eu/odr . When submitting your complaint, please enter our email address: shop@stellanovashop.dk

Privacy Policy:

When you order items at the Stella Nova shop, we register your name and address in our system to enable us to send you your order. When collecting personal data from the Stella Nova shop, we ensure that it is always done with your consent, and that you are always informed of exactly what information is collected and why.

We store your information until you ask us to do otherwise. If you do not wish to be our customer anymore and no longer want to receive newsletters, please let us know by e-mail at SHOP@STELLANOVASHOP.dk   or call our customer service department on tel. +45 97 41 04 15.

We will not disclose your personal information to third parties, including other companies. The company’s management and customer service department have access to the information held about you. We do not store encrypted customer data.

We only disclose customer data via encrypted connections. As a customer registered with FashionShopping, you have the right to object to the registration at any time. You have the right to know what information is held about you. These are your rights under the Danish Act on Processing of Personal Data. If you have any questions regarding this, please contact FashionShopping by e-mail: info@fashionshopping.dk.

E-mail newsletters:

When you subscribe to our newsletters, you agree to receive e-mails from Stella Nova regarding newsletters, abandoned baskets and information about items that are back in stock.  

You can unsubscribe from the newsletter at any time by clicking on the link in every newsletter, sending an e-mail to SHOP@STELLANOVASHOP.dk   or calling our customer service department on tel. +45 97 41 04 15.
We will not sell your e-mail address on to third parties.